Olivia Becker
Ms. Becker (50 years old) is a retail clerk and lives with her family on the outskirts of the city.
Ms. Becker buys an expensive garden tool from an online retailer, which breaks and stops functioning after a few weeks. The retailer refuses to take back or repair the item, claiming that the warranty has expired.
Lack of Legal Knowledge and Awareness of Rights
Ms. Becker is not aware that, in addition to the contractual warranty, she also has statutory warranty claims that entitle her to have defective or faulty products repaired or replaced by the retailer.
She is unsure how to assert these claims against the retailer and does not know of any consumer protection organizations or legal advisory services that could help her.
Lack of Legal Knowledge and Awareness of Rights
Since Ms. Becker knows little about civil law and her rights, she takes no further action. She accepts the retailer's statement and ultimately buys a new garden tool, which greatly strains her finances.
The problem remains unresolved
Ms. Becker incurs additional expenses for purchasing a new item, even though she has legal claims for the repair or replacement of the defective item. Unfortunately, her lack of information has prevented her from asserting her rights.
